You'll receive delayed Exchange market data if you are logged out, logged in but have never funded your account or if your account has been restricted by Betfair to received delayed data only. Here's how to make sure your data is up-to-date...
Website and mobile
Please log in to your Betfair account to receive the latest Exchange odds for betting.
If you're accessing the Exchange via www.betfair.com/exchange/plus/ or one of our mobile apps, you'll receive delayed market data (odds) and limited traded volumes while you're logged out of your account.
The delay applied to this data is variable, up to three minutes. You'll need to be logged in and have funded your account at least once previously to receive the latest Exchange odds. To deposit funds please login to your account via the Betfair website and click on 'Deposit'.
Additionally, you will receive delayed data if an override has been applied by Betfair to your account.
Vendor App customers - apps require you to login by default to access live Betfair Exchange prices. You will only receive delayed data if your account has never been funded or it your account has been restricted by Betfair to receive delayed data.
API Direct Access Developers - you'll receive delayed data when using a delayed App Key or when using a live App Key if your Betfair account has never been funded or if an override has been applied to your account, or App Key.
If you've further questions on this, please raise a support ticket here.
To return to the Betfair Exchange website, click here.
Go back to list of frequently asked questions.