John Tabatabai

Changing a password on 888.com

News RSS / John Tabatabai / 09 December 2008 / 9 Comments

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I know I only usually update my blog once a week and it is quite boring, however, today I have a treat in stall for all of you.

Today I went through all my poker accounts and changed the passwords, as one should do regularly. A new site which I rarely ever play on, 888.com came into question when I couldn't find the change password facility.

They did however have a live help support option. I decided this would be the quickest way to find out how to change my password. What followed turned out to be a marathon conversation with clearly a brain-dead and over-fried Cumberland sausage.

Get yourselves a cup of tea or your preferred alcoholic beverage, sit back and enjoy the conversation!

Derlyn R. has joined.

DeSecret: how do i change password? cant find option anywhere

Derlyn R.: Welcome to 888 Live Chat! We are glad to be of service. Whilst I try to locate your Pacific Poker account with your given email address, please confirm the first 2 characters of your password.

DeSecret: **

Derlyn R.: Thank you for providing the requested details.

DeSecret: im on my account !! lol. can you please just tell me where / how to change my password

Derlyn R.: why would you like to change your password?

DeSecret: are you serious?

DeSecret: because i am paranoid and had accout hacked into before, i change all my passwords regularly

Derlyn R.: Please hold while I get your records

DeSecret: lol

DeSecret: are you serious? You need to get hold of my records to tell me how to change my password?

DeSecret: Hello ?

DeSecret: Are you asking your supervisor if i am allowed to change my password?

Derlyn R.: unfortunately only in extreme cases we change members password you do not have the option to do so that is the reason that I asked the question Reza

DeSecret: LOOOOL. ARE YOU ACTUALLY SERIOUS?

Derlyn R.: please note that i do not see any records of your password ever been changed

DeSecret: I am going to say this as politely as possible. This is without a doubt, the WORST site EVER in the world. I play on nearly and have played on every site since 7 years ago. Even sites with no cards were better than this.

DeSecret: Firstly I can't withdraw more than $10k a month, now you tell me I can't change my password?

DeSecret: Your reason being that i never asked for password change before? Please, for the sake of my sanity tell me this is a joke. Do you guys wonder why hardly anyone plays here? It is an example of idiocy at its highest. A poker site where you expect people to keep tens of thousands of dollars with no security??

DeSecret: Hello?

Derlyn R.: I am really sorry that you feel this way but unfortunately unless it is not an extreme case we would not be able to change your password

DeSecret: I don't think it is possible for me to explain how shocked i am by the stupidty and lack of foresight of this site. Does 888 want to go bust?

DeSecret: Please transfer me to a manager. You must be kidding with me, it is impossible for a site to not have a private password changing facility.

DeSecret: Hello?

Derlyn R.: unfortunately you would have to call in order to speak to a manager the toll free is 800-032-9873

DeSecret: I live in UK, no such thing as toll free for me.

Derlyn R.: can I be of further assistance to you at this time?

DeSecret: Let me summarise my experience with 666. Sorry i mean 888. It takes me approximately 2 weeks to deposit $500. It then takes 2 phone calls and several emails 1 week to withdraw $10,000 which you could only send to a credit card which makes no sense and I still haven't received that (over 2 weeks). Now you tell me I can't change my password and have to leave my account susceptible to hacking?

DeSecret: Is that a fair summary would you say?

DeSecret: Hello?

Derlyn R.: would you like me to call you?

DeSecret: Would we be able to change password over phone?

DeSecret: I would of course feel much better doing it privately online over an SSL connection.

Derlyn R.: we can try to resolve this matter over the phone

DeSecret: I knew it! This was a joke. Sure feel free to ring me and let's change password straight away.

Derlyn R.: One moment please...

Derlyn R.: please send an email to support explaining the reason as to why you would like your account to be closed and please send the email from the email address that you have registered the account from

DeSecret: LOL When did I say i want my account to be closed?

DeSecret: Am i on an online version of Punk'd?

DeSecret: I have to be honest, i would be more entertained if it wasn't 1.30am. I am quite tired and would like to sleep. Will i get some sort of prize or bonus for taking part in this farce?

Derlyn R.: I am just trying to assist you in this matter i have not disrespect you so I do expect the same courtesy to be extended to me.

Derlyn R.: please send an email to support and this matter will be dealt with accordingly.

DeSecret: My apologies, I did not mean to offend you, although I am surprised you interpreted those statements correctly. It would be of great benefit if you could interpret "how do i change password" as one would imagine, not as "can i please close my account"

DeSecret: Hello?

Derlyn R.: One moment please...

Derlyn R.: as i stated before we do not change our members password unless it is not an extreme case. you said that it had been hacked into, please send an email to support so that it may be dealt with

DeSecret: I use to be a very angry person, but lately I have taken classes and you could say I am reformed. I rarely get tilted, I had some sick beats this morning and was down 12,000 euros at one point which is a lot of money to me. I didn't get angry at that. However, you are turning me from laughing into frustrated. A rare thing to accomplish, however you are well on your way.

DeSecret: Allow me to paraphrase Derlyn, I wish to change my password, like any security conscious poker player who keeps large sums of money online. For safety. I have had accounts hacked in the past, as a result I am now cautious and change my passwords regularly. I am now having this somewhat redundant yet humorous conversation with you to achieve that simple goal.

DeSecret: This surely can't be difficult to understand and surely you have had other players request password changes.

Derlyn R.: in this matter please be advise that you would have to send an email to support explaining to them that you would like to have your password changed and please send the email from the email address that you have registers with

DeSecret: Please tell me, am I being unreasonable in requesting a simple, private password change over an SSL connection?

Derlyn R.: as I would not be able to further assist I will be exiting this chat.

DeSecret: wait

DeSecret: one last question

DeSecret: before you leave

Derlyn R.: sure

DeSecret: Do you play poker? If so would you like to play some heads up?

Derlyn R.: no i do not

Derlyn R.: have a very good day

DeSecret: what address do i email

DeSecret: Thanks for your help and expertise in resolving this complex issue.

Derlyn R.: support@pacificpoker.com

Derlyn R.: You are very welcome! Please do not hesitate to contact us again whenever you need further assistance!

Derlyn R.: You are very welcome!

DeSecret: That is obviously a joke right?

Derlyn R.: It was a pleasure assisting you.

Are they serious?? You can't change your password! lol. No wonder no one plays on 888.com.

I LOVE YOU BETFAIR!

Be safe, play on betfairpoker.com

Kunku

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Ten steps to secure yourself online for $50 - Nat Arem
$500 challenge and the 888.com Open - John Tabatabai
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    Comments (9)

    1. Joao Costa | 09 December 2008

      I thought I was the only one going crazy with 888. I gave up as I couldn´t even deposit any cash, let alone withdraw.

      luidgi

    2. Amatay | 09 December 2008

      ahahaha, pure come lol

    3. Nat Arem | 09 December 2008

      Yea, that's retarded.

      I've created a "retarded poker sites" page to document their incompetence.

      http://pokerterms.com/retarded-poker-sites.html

    4. john tabatabai | 10 December 2008

      nat, so funny that you have made a website about poker retardation!! I got another beauty from another site, ill see if im allowed to post it and will put it up next few days.

    5. Matt | 10 December 2008

      Ah John John John... you need some Kalms. Oh, and to stop playing on bullsh*t poker sites.

      Enjoy this: http://uk.youtube.com/watch?v=M7DlRvPwdVo

      :)

      M

    6. Fred | 10 December 2008

      LOLLLLLLLLLLL

      Epic fail from 888

      Late contender for blog entry of the year IMO

    7. Sigurd | 11 December 2008

      I tried to digg it, but it didn't let me because of the domain. So I submitted Nat's site instead.

      http://digg.com/comedy/How_to_change_your_password_We_don_t_allow_that

      I have no clue about what I'm doing, and don't want people to blame Nat if I mess things up :)

    8. emma | 12 December 2008

      LOL - Very funny.

      example of why players should read reviews of customer service before depositing. Quite often customer service reviews are at the end of online poker reviews but if you think about it if you can't do basic things like deposit money, withdraw and change passwords is it really worth chasing the big first deposit bonus?

    9. Incubus1 | 26 December 2008

      Hello there, John!

      An entertaining (if not frustrating read) which shows that you should consider combining your poker career with that of an investigative journalist... I can just see you playing agent provocateur a la Paxman on Newsnight!

      In part as a result of your post 888 have bought forward a number of changes with regards to depositing via livechat and changing passwords. These changes are with immediate effect.

      In short, the changes are:

      . Deposits via Live Chat: The chat pilot for CON/PCP was successful and 888.com support reps can now submit deposits during Live Chat for all languages and White Labal Brands.

      Obviously, as livechat is a non-secure connection the 888.com Group cannot be held liable for any misuse of such information. For this reason other deposit methods are encouraged, but our members can use this facility if they wish.

      Password Policy: Any/all direct requests from members to change their password must be accommodated by providing a new, system generated password.

      The existing policy of not changing passwords unless there is a suspected breach of security on the account is not valid any longer.

      We are planning to implement an online option where our members can change/reset their passwords with the launch of the Unified Offering in Q1 2009. I'll keep you updated.

      In the meantime, I hope this helps allay your frustration and enables you to retain your sanity!

      Wish you and your readers a very Happy Christmas and the very best of luck at the tables in 2009.

      888forums Moderator: Incubus1


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